FAQs

Frequently Asked Questions (FAQs)

1. What types of products do you sell?

Layfold specializes in stylish women’s clutches and tote bags featuring elegant textured designs and modern detailing. Our collection includes shimmer finishes, sequin embroidery, snakeskin-inspired textures, glitter accents, structured silhouettes, and decorative brooch embellishments — all crafted with quality materials for durability and everyday sophistication.

Our collection includes:

Clutches: Two-Toned Shimmer Clutch – Grey, Snake Textured Flap Clutch with Brooch – Beige, Sequin Embroidered Clutch – Yellow, Classic Clutch with Brooch – Black.

Tote Bags: Structured Tote Bag – Brown, Textured Everyday Tote – Black, Shimmer Accent Tote – Taupe, Classic Carryall Tote – Beige.

All products are priced between $80 and $98 USD.

2. Where do you ship?

We currently ship exclusively within the continental United States. At this time, we do not ship to P.O. boxes, APO/FPO addresses, Alaska, Hawaii, or international destinations.

3. What are your shipping rates and delivery times?

  • Shipping Rate: Flat $10 shipping fee on all U.S. orders.
  • Processing Time: 2–4 business days (Monday–Friday, excluding holidays).
  • Transit Time: 5–9 business days via USPS, UPS, or FedEx.
  • Estimated Delivery: 7–13 business days from the purchase date.

Orders placed before 4:00 PM Eastern Standard Time (EST) may qualify for same-day processing. Delivery times are estimates and may vary during holidays, severe weather, or high-volume periods.

4. How do I track my order?

Once your order has shipped, you will receive a confirmation email containing your tracking number and tracking link. Tracking updates generally become available within 24–48 hours after shipment.

5. Can I cancel or modify my order?

Yes. Orders may be canceled any time before shipment. To request a cancellation or modification, please contact us at support@layfold.store with your order number as soon as possible.

Approved cancellations are refunded to the original payment method within 5–7 business days. Once processing begins, address changes or modifications may not be possible, and additional shipping fees may apply.

6. What is your return and refund policy?

We offer a 30-day return policy from the date your order is delivered.

To qualify for a return:

  • Items must be unused, unworn, and in original condition.
  • Tags and original packaging must be included.
  • Proof of purchase is required.

To start a return, contact support@layfold.store with your order number and reason for return. Once approved, we will provide a return shipping label and instructions.

  • Customer Responsibility: Return shipping costs are the customer’s responsibility unless the return is due to a damaged, defective, or incorrect item.
  • No Restocking Fees
  • Refund Timeline: Refunds are processed within 5–7 business days after the returned item is received and inspected.

Partial refunds may apply for items returned in non-original condition.

7. What if my item arrives damaged, defective, or incorrect?

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at support@layfold.store with photos and your order details.

We will review the issue within 1–2 business days and offer an appropriate resolution, which may include:

  • Replacement item
  • Full refund
  • Store credit

There is no additional cost to you for approved claims caused by our error.

8. Do you offer exchanges?

We generally do not offer exchanges for personal preference or style changes. However, if an incorrect or defective item was sent, we will gladly arrange a replacement at no extra cost.

For approved exchanges, please follow the standard return process.

9. Is my information secure when shopping with Layfold?

Yes. Layfold uses secure SSL encryption technology to protect all transactions and customer information. We only collect the information necessary to process orders, provide customer support, and improve your shopping experience.

10. When will I receive a response to my inquiry?

We aim to respond to all emails and customer inquiries within 1 business day during operating hours:

Monday–Friday: 9:00 AM – 5:00 PM

For faster assistance with urgent issues, please include your order number and relevant photos in your message.